IT Manager – Enterprise Applications Service Delivery & Operational Excellence
At Flowserve, we are evolving how enterprise technology supports the business, moving from reactive execution to disciplined, predictable, and trusted operations.
Responsibilities
- Ensure predictable and stable operations across Enterprise Applications.
- Bring discipline and transparency to demand intake and prioritization.
- Reduce recurring operational noise through structured root cause management.
- Establish meaningful KPIs that provide clear visibility and accountability.
- Ensure professional, confident communication with business stakeholders.
- Own operational readiness and transition from project delivery into steady-state support.
- Shape a mature Regional Support Model aligned with enterprise standards.
- Contribute to enterprise-level decision-making as part of the EnSite leadership team.
Qualifications
- Senior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar).
- A structured and disciplined approach to operational excellence.
- Experience in demand management and service governance.
- The ability to create clarity in complex, matrixed environments.
- Calm, thoughtful judgment under pressure.
- Strong stakeholder communication and expectation management skills.
- A mindset focused on long-term sustainability rather than short-term heroics.
Benefits
- We offer variety of benefits alongside competitive salary.
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision.
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