Everything you are looking for and more 📦
We are looking for a Onboarding Account Manager to own the journey from signed contract to stabilized launch, ensuring new merchants go live fast, smoothly, and with the right support from day one.
In this role, you will coordinate activation plans, drive merchant milestones, align internal teams across Sales, IT, Ops and Customer Care, and make sure every go-live is properly prepared and monitored through hypercare. You will also lead and develop a small team, ensuring activation excellence at scale.
What responsibilities and objectives will you have?
* Own the end-to-end merchant activation process, from contract signature to go-live and stabilization
* Validate handover from Sales, ensuring all required information is complete and accurate
* Build, manage, and track activation plans for each merchant
* Drive launch milestones and timelines, ensuring on-time go-lives
* Coordinate cross-functional teams (Sales, IT, Ops, Customer Care) throughout the activation process
* Ensure operational and technical readiness before go-live
* Monitor launch performance and lead hypercare phase to ensure a smooth start
* Identify risks, bottlenecks, and proactively implement solutions
* Track and analyze activation KPIs to drive continuous improvement
* Ensure a smooth handover of accounts to BAU / Expansion teams post-activation
How success is measured
* Time-to-live
* % of launches on time
* First pickup success
* OTD performance in the first weeks
* Customer Care ticket open rate
* NPS
Well, what will the requirements be?
* +5 years of experience in operations, onboarding, activation, or customer lifecycle roles
* Previous experience managing and developing teams
* Strong project management and process optimization skills
* Data-driven mindset, with the ability to track, analyze, and improve KPIs
* Experience working cross-functionally with Sales, Product, and Tech teams
* Excellent communication and stakeholder management skills
* Ability to work in a fast-paced, scaling environment
* Fluent in English (Spanish is a plus)
What do we offer?
* Language platform
* Wellbeing programme
* Flexible working hours
* Online platform for lifelong learning
* Competitive salary
* Flexible remuneration services can be contracted
Why join us?
At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.
* CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
* OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
* DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
* MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
* WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.