PbProperty: /b SHA Mexico /ppbLocation: /bBased in Cancun, Mexico, this role offers the opportunity to lead one of the world's most sought-after luxury hospitality destinations. /ppbr/ppbr/ppbJob Purpose: /b /ppbr/ppThe General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. /ppbr/ppThe successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. /ppbr/ppThe role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. /ppbr/ppbMain Duties Responsibilities: /b /ppbr/pulliLead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. /liliDrive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. /liliFoster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness /liliBuild, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. /liliOversee financial performance, including budget execution, revenue management, cost control, and KPIs. /liliEnsure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. /liliServe as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. /liliPromote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. /liliEnsure compliance with all legal, safety, health, environmental, and operational standards. /liliProtect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. /li /ulpbr/ppbJob Profile: /b /ppbr/pulliBachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. /liliAdvanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. /liliMinimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. /liliExperience with international ultra-luxury brands. /liliProven expertise across Rooms Division, Food Beverage, Finance, and Commercial functions. /li /ulpbr/ppbLanguages: /b /ppbr/pulliFluent English and Spanish required. /liliAdditional languages considered an asset. /li /ulpbr/ppbSpecific Competencies: /b /ppbr/pulliStrategic vision and business orientation. /liliThink Global, Act Local mindset. /liliStrong operational leadership and hands-on execution. /liliAbility to combine strategy and daily operations effectively. /liliStrong focus on guest experience and personalization. /liliAbility to influence and manage high-profile stakeholders. /liliAdaptability to multicultural environments. /li /ulpbr/ppbTechnological Skills: /b /ppbr/pulliProficiency in property management systems and operational software. /liliAdvanced knowledge of Microsoft Office or Google Workspace. /liliExperience in data-driven operational decision-making. /li /ulpbr/ppbSkills Chain of Command: /b /ppbr/pulliProactivity /liliAnalytical skills /liliResults-oriented /liliInterdepartmental integrator /li /ulpbr/ppbCompetencies based on our values: /b /ppbr/pulliExcellence | We strive for excellence in everything we do, making it a habit /liliEvolution | We are committed to constant improvement and innovation /liliHonesty | We prioritise honesty and loyalty in everything we do /liliCaring | We genuinely care for our guests, our team, our planet, and our resources /liliHappiness | We enjoy the journey,facing challenges with passion and enthusiasm /li /ulpbr/ppbOther Competencies and Skills Required: /b /ppbr/pulliStrong business orientation and strategic mindset. /liliAbility to work in international and multicultural environments. /liliExcellent interpersonal and communication skills. /liliAbility to manage multiple priorities simultaneously. /liliWillingness to travel as needed. /li /ul