Think general, act local" – that is the philosophy pursued by Interprint for more than 50 years. With around 1,500 employees worldwide, thereof >
100 at its premisein Tordera, the Interprint Group is one of the worldwide leading decor printers. We have been part of the Japanese Toppan Group, which increases the variety of products and technical possibilities.
We are looking for a customer service to be part of a sales team able to provide optimum support to the customers assigned in line with the defined corporate philosophy and sales policy, and is committed to implementing this with the customer in a sustained and persuasive manner.
Your Responsibilities Will Be
- Individual consulting of our customers around our products as well as their production, processing and availability.
- Independent order management - from order entry, credit check, order follow-up, delivery to invoicing.
- Processing of inquiries incl. checking of existing exclusivities, preparation of offers/price lists incl. price calculation (in coordination with the sales manager) and offer follow-up.
- Continuous review and plausibility check of order and stock levels.
- Processing of complaints.
- Permanent maintenance and revision of all relevant customer master data.
- Processing and follow-up of sample and service requests.
- Cooperation with the respective sales manager in customer processing.
- Customer support during visits.
- Active participation in internal audits (in coordination, as required).
- Participation in departmental meetings.
- Participation in trade fairs, trips to customers (in coordination, as necessary).
Required Skills and Abilities
- Bilingual/High proficiency in spoken and written English and Spanish. Additional knowledge of German, French or another language is an advantage.
- Bachelor's degree or equivalent experience in Business.
- Experience in a similar roll of 4 – 5 years.
- Excellent communication, interpersonal, and organizational skills.
- Detail-oriented and have excellent customer service, organizational and follow-up skills.
- Familiar with SAP preferable.
If you get excited about using your skills and experience to be part of a customer service team in an international company, we look forward to speaking with you