Software Expert Field Technician Barcelona 1
Role focused on software solution support, data-driven service deployment, and project collaboration for Customer Center clients.
Key Responsibilities
* Support and retain customers under software contracts (TechCover).
* Contribute to service contract development for installed solutions.
* Proactively deploy Data Driven Services and Smart Integrated Assembly (SIA).
* Work with sales to define service support offers.
* Validate compatibility between Atlas Copco systems and tightening technologies.
* Integrate local developments with Atlas Copco tools.
* Manage requests and reporting via QCM and Spirit.
* Assess IT/SW scope and costs.
* Install, configure, and validate solutions.
* Handle change requests, testing, and customer training.
* Support during pilot and production integration phases.
Maintenance Phase
* Provide remote or on-site support.
* Monitor IT/SW incidents.
* Reconfigure systems and implement updates or upgrades.
To succeed, you will need
Required Knowledge
* Knowledge of servo-controlled industrial electric tools.
* Knowledge of industrial IT systems and office software.
* Network infrastructure and main communication protocols.
* Knowledge of Database Management and communication protocols:
SQL / MQTT Brokers & MQTT Protocol / RabbitMQ / API / others.
* Basic understanding of automation / PLC / MES / other related systems.
* Ability to use the available equipment effectively.
* Knowledge of IT project management.
* Ability to work with sensitive data.
* Valid driving license (Category B).
* Education level: DUT in Mechanical and Production Engineering, DUT in Electrical and Industrial Computing, BTS in Electrotechnics, or equivalent.
In return, we offer
* Culture of trust and accountability
* Lifelong learning and career growth
* Innovation powered by people
* Comprehensive compensation and benefits
* Health and well-being
Job location
You will join our Customer Center, headquartered in Barcelona. You will become part of a dynamic field team and will travel regularly to visit customers within an assigned area.
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