Job Description
Guest Reception and Access Management
* Monitors and controls access to the hotel premises, including verifying identification and issuing credentials to visitors and external suppliers.
* Provides support to colleagues across the hotel, especially during high-traffic or busy periods, as long as it does not interfere with primary duties.
* Manages the distribution and custody of staff and master keys, maintaining a strict record of all movements.
* Controls barriers and access points to the hotel, including employee entrances, parking areas, and the loading dock.
* Frequently remains present in high-traffic areas such as the lobby, restaurant outlets, and hotel entrances to assist with guest flow, provide directions, and support operational teams.
* Conducts parking area inspections, keeping a daily record of vehicles on property and coordinating with the front office to identify any irregularities.
* Identifies and reports maintenance issues or damages observed during the shift.
Incident Prevention, Evacuation and Emergency Situations
* Responsible for monitoring the fire alarm control panel, reporting alarms and coordinating with relevant departments.
* Has detailed knowledge of the fire panel system, alarm types, and affected zones, enabling appropriate response actions.
* Is fully familiar with the Hotel Emergency and Self-Protection Plan and all emergency response protocols.
* Understands roles, procedures, and the reporting chain for different incidents and emergency situations.
* Forms part of the first response team together with the maintenance department, responding promptly to alarms and emergencies and coordinating with evacuation and intervention leaders when required.
* Regularly checks emergency exits and evacuation routes to ensure they are unobstructed and in proper condition.
* Trained in the use of firefighting equipment in all its forms.
* Knowledgeable about ACCOR’s ALERT program and its emergency prevention modules.
* Understands the reporting procedures for health and safety incidents within the hotel.
* Investigates, documents, and reports any health and safety risks, such as blocked emergency exits or faulty firefighting equipment.
* Assists in checking first aid kits and medical emergency supplies, reporting any replenishment needs to the T&C Department.
* Acts as the first responder for first aid situations involving guests, visitors, or employees.
* Trained in CPR and the use of automated external defibrillators (AEDs) available in the hotel.
* Coordinates situations requiring medical emergency services, such as ambulances, in collaboration with the manager on duty or the hotel’s senior manager.
* Assists the maintenance department with lock control and programming within the hotel when required.
Training, Development and Administration
* Assists in the development and implementation of health and safety policies and procedures.
* Plays a key role in evacuation training, emergency management, and response protocols.
* Maintains continuous training in all areas related to their role, according to scheduled programs.
* Collaborates with other departments to ensure a safe environment for all stakeholders.
* Prepares and maintains records, reports, and documentation related to prevention activities.
* Participates in ongoing health and safety training and stays updated on relevant prevention protocols and technologies.
* Assists the Director of Rooms and the P&C Department in providing health and safety training to hotel staff.
Qualifications
Physical Requirements
* Ability to stand for long periods of time, perform regular patrols, and respond quickly to emergency situations.
* Ability to use different types of fire-extinguishing equipment, especially fire extinguishers.
Required Education and Experience
* Compulsory secondary education.
* Previous experience in similar positions is essential, and experience in hotel environments is highly valued.
Additional Information
What is in it for you:
* Competitive Salary and Benefits
* Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
* Opportunity to develop your talent and grow within your property and across the world!