Forming part of the Group Security Tech Support team, you will play a key role in supporting the installation handover and ongoing maintenance of physical and electronic security systems across JD Sports Fashion plc locations.
* Working hours: 39hours per week
In your day-to-day, you will:
* Ensure the efficient operation of the Security Tech Support Helpdesk and manage incoming emails and phone enquiries.
* Operate the out-of-hours support service on a rotating basis with the tech team.
* Liaise with the Projects team to guarantee timely completion of snagging tasks after installation handover.
* Maintain accurate tech support inventory sheets with selected contractors and ensure all usable security equipment is efficiently redeployed.
* Utilise remote access tools for alarm panels, CCTV and EAS systems to perform configuration changes and reduce external engineer callouts.
* Complete service checklists for all contracted engineer security system maintenance visits.
* Verify correct programming and configuration of all newly installed, replaced, or upgraded security equipment across JD sites.
* Liaise with maintenance engineers to ensure full completion of tasks and accurate data reporting before leaving site.
* Ensure proper use of the RT Ticket System and other internal software tools, closing maintenance issues within expected timelines.
* Verify that expenditure on additional security equipment is properly authorised.
* Support ad-hoc projects and any other tasks requested by the Group Security Installations & Tech Support Manager.
* Maintain strict confidentiality regarding all company information and ensure documentation is securely handled and stored.
What are we looking for?
* Knowledge of electronic security systems, including: Intrusion alarm systems, CCTV systems, Access control solutions
* Availability to work on rotating shifts
* Education in telecommunications or microcomputer systems and networks will be valued.
What can we offer you?
* Annual performance-based bonus.
* Flexible compensation package (medical insurance, meal vouchers, transport, childcare…).
* Personalised development plan and career path within an international environment (JD Group).
* Large training catalogue covering both hard and soft skills (languages, technical training, etc.)
* Access to on-site sports facilities
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