RINA is currently recruiting for the Indonesia Marine Business Support Advisor to join its office in Batam, Indonesia within the South Asia Pacific Marine Division.
Overview
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Responsibilities
Customer Data Management: Create and maintain accurate customer records in the database; ensure information is up-to-date; handle inquiries related to account information and updates.
Offer Management: Collaborate with business development teams to insert offers in the internal system; provide customers with complete and accurate offer documents.
Contract and Customer Order Processing: Manage and update contracts; receive and process orders; coordinate with relevant departments to fulfill orders and update customers on status and expected delivery dates.
Invoicing (if needed): Generate and issue invoices based on sales orders or service agreements; verify invoice details; handle invoice-related inquiries and discrepancies.
Payment Processing (if needed): Monitor and track customer payments; coordinate with Finance to ensure timely processing; address payment inquiries.
Timesheet Management (if needed): Remind technical staff to submit timesheets; ensure compliance with policies and client requirements.
Customer Communication: Provide information about products, services, and order status; respond to inquiries; send communications regarding invoices, reminders, and updates.
Problem Resolution: Identify and address customer concerns; investigate and resolve billing discrepancies; collaborate with other departments to ensure satisfaction.
Compliance and Documentation: Ensure compliance with company policies; maintain accurate records of communications, transactions, and invoices.
Education
High School Diploma/GED in Business Administration Finance Management
Qualifications
Minimum of 3 years of experience in business support, customer service, order management, or related administrative role.
Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
Experience in offer management, contract processing, and customer order fulfillment.
Familiarity with invoicing, payment processing, and timesheet management is a plus.
Attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
Proven ability to handle customer inquiries professionally and resolve issues efficiently.
Good problem-solving skills to address billing discrepancies, order concerns, and other challenges.
Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal tools.
Experience with financial operations such as payment tracking and invoice management is an advantage.
A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.
Competencies
CLIENT INTIMACY - Embrace client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Consider diverse perspectives and foster trust
PROMOTE SUSTAINABLE DEVELOPMENT - Keep commitments and act as a role model
MANAGE EMOTIONS - Recognise emotions and regulate reactions
PIONEER CHANGE - Embrace change and leverage new circumstances
BUILD NETWORK - Forge trust across departments and beyond
MAKE EFFECTIVE DECISIONS - Prioritize actions, resources, and constraints
ADDRESS THE WAY - See the big picture and interpret it constructively
THINK FORWARD - Translate experience into future action plans
RINA is a multinational company providing services in energy, marine, certification, infrastructure & mobility, industry, research & development.
Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas.
We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.
We are also compliant with Italian Law n.
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