Service Now Functional Lead (M / F)- EMEA or LATAM based Service Now Functional Lead (M / F)- EMEA or LATAM based
15 hours ago Be among the first 25 applicants
At Otis, we move billions of people every day!
How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.
From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!
Role Overview :
We are seeking a highly skilled and experienced SERVICE NOW FUNCTIONAL LEAD (M / F), to join our Human Resources Technology Team.
This professional can be based in EMEA or LATAM, as he / she will be working remotely.
This role will be responsible for leading the functional design, implementation, and optimization of ServiceNow HR Service Delivery (HRSD) and related modules across Otis’s global operations.
The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring that ServiceNow capabilities align with business strategies and deliver measurable value.
On a typical day you will :
* Serve as the primary functional lead for ServiceNow HRSD initiatives, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
* Collaborate with stakeholders to gather requirements, define user stories, and translate them into functional specifications.
* Partner closely with Otis’s Digital Technology team to align on ServiceNow strategy, roadmap, and integration with enterprise platforms.
* Lead ServiceNow configuration, testing, and deployment efforts in partnership with technical developers and system integrators.
* Drive continuous improvement by identifying opportunities to enhance platform usability, performance, and adoption within HR.
* Ensure compliance with Otis’s IT governance, data privacy, and change management policies.
* Provide functional leadership in ServiceNow upgrades, patching, and new HR module rollouts.
* Conduct training sessions and create documentation for HR users and support teams.
* Stay current with ServiceNow HRSD best practices, new features, and industry trends.
What You Will Need to be Successful :
1. 3+ years of experience working with an HR Technology platform like ServiceNow or Workday, with at least 1 year in a functional lead or business analyst role focused on that technology. Prior functional lead experience with HRSD is a plus.
2. Strong knowledge of ServiceNow HR modules such as Case Management, Knowledge Management, and Employee Center.
3. Proven experience in leading as a functional expert (HRSD experience is a plus)
4. Excellent communication, stakeholder management, and problem-solving skills.
5. Experience in a global enterprise HR environment is a plus.
What can we offer you?
6. The chance to work for an industry leading company and a global brand.
7. A culture that encourages innovation and appreciates our talent is the key to our success.
8. Competitive compensation package.
9. Growth opportunities in a multinational environment.
Be a part of a global organization that will challenge you!
Apply today to join us and build what’s next!.
Seniority level
10. Seniority level Mid-Senior level
Employment type
11. Employment type Full-time
Job function
12. Job function Information Technology, Product Management, and Manufacturing
13. Industries Manufacturing, Industrial Machinery Manufacturing, and Civil Engineering
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