**Role Purpose**:
Roles at this level will be to provide advisory support across functional area and performs a broad range of complex technical or professional work activities, in a variety of contexts.
**Accountabilities**
- Provide advisory role within specialist area to peer group, customers and if applicable direct reports.
- Participate in and co-ordinate projects relevant to specialist area
- Manages, develops and coaches team of staff and implement s performance management solutions where required
- Assess situations, issues and opportunities and escalate when appropriate.
- Maintain confidentiality in all business related matters.
- Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business
- Establishes productive relationships and networks at an operational level to build and maintain customer relationships
- Manages cost lines of budget/P&L; to maintain spend in line with budgetary limitations
- Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
- Act in accordance with Computacenter Information Security Policies and report any potential or presente Security events or other Security risks to the organisation.
**Performance Indicators**
- Team and individual objectives fulfilled and delivered to recognised standard.
- Feedback from manager, peers and customers demonstrates ongoing credibility
- Effectively escalates issues and opportunities to line manager
- Taking ownership of queries and managing through to a prompt resolution
- Building and maintaining effective working relationships
- Gaining credibility and adding value from providing appropriate support
**Knowledge, Skills & Experience**
- Part
- qualified in relevant professional qualification
- Experience of working in a challenging commercial environment
- Good working knowledge of relevant functional systems
- Experience of developing best practice policies and procedures for functional area