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Business Analyst / Project Manager (Pharmaceutical sector), EuskadiJob Details
Client:
Location:
Euskadi
Job Category:
Other
EU work permit required:
Yes
Job Reference:
268509600449927577632468
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job DescriptionOmega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities
Optimize service operations processes and supporting systems to reduce workload, enhance reporting and forecasting transparency, and track SLAs.
Manage project scope, timelines, and communications as a Project Manager.
Identify requirements and ensure project objectives are met as a Business Analyst.
Manage operational tasks for Service Operations Platforms.
Support daily operations and onboarding/training for Production Partners.
Experience
Experience in Project Management and Business Analysis within the IT sector.
Knowledge of service operations processes, process mapping, and requirements gathering.
Experience with tools like JIRA and ServiceNow.
Experience working in SCRUM environments.
Strong analytical and problem-solving skills.
Experience with LMS platforms is a plus.
What We Offer
Permanent contract
Flexible schedule and work-life balance
Training and certifications
Home office options
Flexible compensation benefits
Health insurance
Corporate social responsibility initiatives
About UsWe are a global digital company dedicated to accelerating customer business experiences through technology and data, with solutions spanning Customer Service, eCommerce, Analytics, and Marketing. We serve diverse sectors including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As a top Salesforce partner in Europe, our team of over 530 professionals from 24 nationalities is committed to innovation, knowledge, and team well-being. We foster a culture of collaboration, flexibility, and commitment, aligned with our values:
Talent, Flexibility, Commitment, and Innovation. #TogetherWeGrow
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