Customer Service Representative (6-month contract)
Join to apply for the Customer Service Representative (6-month contract) role at Donaldson.
Donaldson is committed to solving the world’s most complex filtration challenges. We are a leading technology and innovation leader continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation where you can learn, effect change, and make meaningful contributions at work and in communities.
We are hiring for a Customer Service Representative with fluent English to join the Industrial Solutions team located in Terrassa, Barcelona. In this position, the selected candidate will handle customers' purchasing orders and develop strong relationships with the assigned accounts to support the sales team.
Responsibilities
- Process, monitor, and follow-up customers' purchasing orders.
- Ensure effective service and administrative support for the assigned customers.
- Provide delivery commitment to customers and follow up on order activity, alerting customers and the sales team in case of discrepancies.
- Manage invoice creation, corrections, and return of material activities.
- Receive and process customer inquiries on standard pricing, lead time, products, and availability; maintain excellent customer relationships through efficient and friendly communication.
- Coordinate internally with sales, logistics, finance, and production departments to keep everyone aware of customer activities.
Qualifications
- Minimum of 2 years of experience in customer service, administration, or logistics.
- Working knowledge of MS Office packages and Outlook.
- Knowledge of Oracle R12, incoterms, payment terms, and CRM is an asset.
- Fluent in English.
- Flexibility, ability to multitask, manage time, and adapt to changes.
- Pro‑active attitude, ability to take decisions when necessary, and a team player.
Benefits
- Temporary contract (6 months).
- Versátil work schedule (7:00 – 9:30 – 16:00 – 18:30).
- Hybrid working model (3 days of remote working per week).
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa).
- Presential onboarding process for 2 months.
- Attractive compensation package (including meal allowance & telework expenses).
- Multicultural work environment, free coffee & fruit during office days.
Employment opportunities for positions in the United States may require use of information subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information. Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
#J-18808-Ljbffr