The Kardex Group is a general leader in dynamic storage, retrieval, and distribution systems. With over 3,000 employees worldwide, we design and deliver logistics solutions that drive efficiency across industries, from manufacturing to retail and administration.
Step into a role where you make a real difference for customers every day. You'll work on-site to improve operations, streamline processes, and uncover practical opportunities, while representing the Life Cycle Service department across Spain and Portugal. You will also help shape the country's annual sales and marketing plan, bringing the Kardex Remstar Core Values to every customer interaction.
Location: Madrid area (1 day/week in office, remaining days on customer sites)
Your tasks
In this role, you will work closely with customers to improve operations and deliver impactful service solutions. Your key responsibilities include:
- Promote and sell service contract modifications and technical upgrades
- Prepare quotations for upgrades, parts kits, and relocations in collaboration with Area Managers
- Advise customers on efficiency improvements and material flow optimization
- Manage and develop Key Accounts, ensuring satisfaction across all stakeholders
- Follow the sales process, including CRM updates and timely follow-ups
- Visit customers to present service offerings and upgrade solutions
- Report weekly activities and contribute insights to lessons-learned discussions
- Collaborate with Area Managers, Back Office, and the Commercial Team to maximize customer satisfaction and opportunities
How you'll work
- 1 day per week in the office (Madrid area)
- Remaining days on-site with customers
- Extensive travel across Spain (70%) and Portugal (30%)
Your profile
- Experience in a service-oriented B2B environment
- Basic marketing skills for service sales
- Strong customer focus and business mindset
- Methodical, good time management
- Thrives in environments that value cooperation, knowledge-sharing, and joint problem-solving
- Willingness to travel extensively
- Valid driving license
- English CEFR B2 (Upper Intermediate)
- Technical bachelor's degree or equivalent practical experience
- Business degree or equivalent experience
- Knowledge of SPIN Selling, Miller Heiman PSS, or Trusted Advisor (Level 3)
* Mechanical background is an advantage
Tools & Software: Microsoft Office, Internal CRM and service software tools
What we offer
- Professional growth in an innovative, international environment
- A knowledgeable, supportive team to collaborate with
- Opportunity to make a tangible impact on customer operations and satisfaction
- Competitive salary, commission and benefits
- Standard employment conditions for Spain
Take the next step in your career by bringing your expertise to our Life Cycle Services team