SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community. We operate globally, supporting clients in 60+ languages, partnering with industry leaders like Masterсard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.About the product Quidget is a platform for building AI agents that automate customer support across chat and email. These agents handle repetitive questions, work 24/7, and hand off complex issues to a human when needed. The AI is trained on a company's docs, FAQs, and website content, allowing it to resolve 50%+ of common tickets automatically and support 45+ languages. Teams use Quidget to create support, sales, and onboarding agents in minutes — with no code — and reduce workload on their human team.About the role We're looking for a Product Marketing Manager who can fully own the entire marketing strategy and drive measurable, product‐led growth across the entire funnel. In this role, you'll launch and analyze experiments, optimize onboarding and high‐intent pages, improve trial‐to‐paid conversion, run paid acquisition initiatives, and uncover opportunities using analytics tools. You'll move fast, collaborate closely with product, design, and marketing, and use data — not assumptions — to accelerate growth.What you will do Launch growth experiments (A/B tests, onboarding flows, copy changes)Improve trial‐to‐paid conversion with better UX, CTAs, and in‐app nudgesSpot leaks in the funnel using PostHog, GA4, Clarity, and product dataOwn high‐intent pages like Pricing, Signup, and landing pagesRun paid acquisition tests (Meta, Google Search) and analyze CPL/ROIWork with organic channels to attract qualified leads — SEO, content creation, articles, and other inbound strategiesImplement email marketing campaigns and optimize retention and activation flowsCollaborate with product, design, and marketing to move fastShare weekly growth reports that focus on dataBe initiative‐taking, proactive, and able to challenge assumptionsWhat you need to succeed in this role 3+ years of growth or marketing experience in Product‐Led Growth, SaaS, or startup environmentsEnglish proficiency at Upper‐Intermediate (B2+) or higherHands‐on proficiency with growth and analytics tools such as PostHog, GA4, HubSpot, Make.com, or similarPractical experience running experiments (UX, pricing, copy, CTAs, onboarding, or funnel tests)Action‐oriented, experimentation‐driven mindset — you prefer to ship, test, and iterate rather than over‐planProven ability to explore and validate new growth channels (e.g., LinkedIn outreach, LLM/search optimization, emerging acquisition channels)Experience automating marketing workflows and pipelines using AI tools and low‐code solutionsStrong communication skills, including the ability to write clear UX copy and present experiment insightsComfort working with low‐code tools and making basic HTML/CSS adjustmentsExperience building email flows using Mailchimp, HubSpot, or comparable toolsHands‐on experience with organic channels to attract qualified leads (SEO, content creation, articles, and other inbound strategies)Proficiency in launching and optimizing ad campaigns (Google Search, LinkedIn, or Meta)Experience with AI tools, chatbots, or CX platforms is a strong plusHigh level of ownership and autonomy — you define priorities, set your own tasks and KPIs, and take full responsibility for outcomes and resultsBenefits and Perks Small community, high ownership, fast executionProviding services during business hoursOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also - internal health policyResponsive leadership interested in your growth and long‐lasting cooperationGreenhouse conditions for self‐developmentA culture built on trust, with no time‐tracking requirementsThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
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