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Business Analyst / Project Manager (Pharmaceutical sector), Granada
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
268509600449927577632467
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities:
* Optimize service operations processes and support systems to reduce workload, enhance reporting and forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communication as a project manager.
* Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for Service Ops Platforms.
* Support daily operations of the Service Ops Platforms.
* Assist in onboarding and training Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Experience with global, customer-centric service operations, process mapping, and requirements gathering.
* Proficiency with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What we offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications to enhance skills, with official certificates from our partners.
* Home office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through Omega in action programs.
About us:
We are a global digital company dedicated to accelerating the business experience (BX) of our clients. Our 360 solutions facilitate business transformation through technology and data, focusing on Customer Omnichannel Experiences across various sectors such as Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are one of the top 3 Salesforce partners in Europe, with over 530 team members from 24 nationalities based in Spain and France. Our culture values knowledge, collaboration, and innovation, emphasizing team well-being and continuous growth. We are an award-winning Salesforce Consulting Partner committed to talent, flexibility, commitment, and innovation. #TogetherWeGrow
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