Business & Process Analyst - Hybrid
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Perfil buscado (Hombre/Mujer) Collaborate with IT Business Partners to develop (pre-)project documentation, including Business and Benefit Cases. Assess current pain points and advise on areas for improvement. Conduct as-is and to-be process mapping to visualise current operations and design future-state processes that align with business goals.
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Promote harmonisation of tools and processes across regions, functions, and globally. Engage stakeholders to identify, qualify, and prioritise business requirements - ensuring clarity before solutioning. Apply a range of analysis techniques and share best practices across the Business Partnering community.
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Work with solution architects and development teams to explore feasible, cost-effective solutions. Perform handovers to developers, testers, and other project team members to ensure alignment. Secure stakeholder sign-off on Business Requirements, Process Maps, Solution Specifications, and final deliverables.
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Support testing phases, including reviewing test scripts and assisting users during UAT. Assist the training team with documentation and delivery of training as needed. Contribute to Business Change Management activities - assessing change impacts and supporting change planning.
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Experience in Professional Services/Consultancy Able to negotiate with different seniorities within the organization Experience as a Business Process Analyst or in a role with significant business and process analysis responsibilities. Consultancy or customer-facing experience is a plus. Strong knowledge of core Microsoft applications familiarity with (or willingness to learn more about) Microsoft Power Platform is beneficial. Ideally educated to degree level.
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Core Competencies Behaviours Analytical curious: Naturally inquisitive, with a desire to understand processes, behaviours, and root causes.
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Strategic thinking: Able to see the big picture and align analysis with broader business goals.
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Resilience: Comfortable managing workload and pressure in dynamic environments.
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Clear communicator: Excellent written and verbal communication skills able to simplify complex ideas. Business-savvy: Understands business priorities and can translate them into actionable insights.
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Collaborative: Builds strong relationships across teams and levels skilled in facilitation and negotiation. Quality-driven: Takes ownership and proactively resolves issues with a focus on delivering value.
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Culturally aware: Works effectively in multicultural and multifunctional teams.
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Autonomous accountable: Operates with a high level of independence and responsibility. Positive change-oriented: Embraces change and helps others do the same. PageGroup SSC Hybrid work model, 3 office/2 home-office Ticket restaurant Business Analysis,