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L3 technical support engineer

Oña
First Point Group
Publicada el Publicado hace 15 hr horas
Descripción

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Connecting top talent with the best Telecoms and Network Technology companies.ARamirez@Firstpointgroup.com / +525611111109

First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.

The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.

Key Responsibilities:

* Provide Level 3 technical support for optical transport network incidents and service interruptions.
* Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
* Conduct alarm and fault analysis, implement corrective and preventive actions.
* Use NFM-T or similar tools for network performance monitoring and troubleshooting.
* Collaborate with engineering, operations, and multi-tier support teams.

Required Qualifications:

* Bachelor's degree in Telecommunications, Electronics, or related field.
* Minimum of 5 years of experience in L3 technical support.
* Solid hands-on experience with Nokia 1830 PSS.
* Deep knowledge of DWDM, GMPLS, and OTN technologies.
* Proficient in NFM-T or other network management platforms.
* Strong analytical and problem-solving skills.
* Excellent communication skills in Spanish.
* English proficiency (Intermediate to Advanced Technical Level).
* Must currently reside in Spain.

Preferred Certifications:

* Nokia Optical Network Certification (ONC) or equivalent.
* ITIL Foundation Certification (for incident and change management).
Seniority level
* Seniority levelMid-Senior level
Employment type
* Employment typeFull-time
Job function
* Job functionOther
* IndustriesTelecommunications

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