Position Overview
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.
Bilingual Customer Service Representative supporting commercial and public sector clients. Full‑time and part‑time openings available. Work on inbound projects across multiple sites;
onsite entry‑level position. Candidates with experience in customer service roles are encouraged.
Responsibilities
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* Handle inbound and outbound contacts in a courteous, timely, and professional manner.
* Listen to customers, understand their needs, and resolve customer issues.
* Utilize systems and technology to complete account management tasks.
* Accurately document and process customer claims in appropriate systems.
* Follow all required scripts, policies, and procedures.
* Utilize knowledge base and training to accurately answer customer questions.
* Comply with requirements surrounding confidential information and personal information.
* Appropriately escalate customer issues with the managerial team.
* Ensure first call resolution through problem solving and effective call handling.
* Attend meetings and training and review all new training material to stay up to date on program knowledge, system, and process changes.
* Adhere to all attendance and work schedule requirements.
Qualifications
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* Must be 18 years of age or older.
* High school diploma or equivalent.
* Experience with data entry utilizing a computer.
* Must read and speak English and Spanish fluently.
* High‑speed wired internet connection (Download speed ≥20 Mbps) if working remote.
* Excellent organizational, written, and oral communication skills.
* Ability to type swiftly and accurately (20+ words per minute).
* Ability to work regularly scheduled shifts within our hours of operation, including the training period.
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
* Familiarity with Windows PC applications and ability to learn new computer systems.
* Highly reliable with the ability to maintain regular attendance and punctuality.
* Ability to evaluate, troubleshoot, and follow up on customer issues.
* Strong aptitude for conflict resolution, problem solving, and negotiation.
* Customer‑service orientation: empathetic, responsive, patient, and conscientious.
* Ability to multi‑task, stay focused, and self‑manage.
* Strong team orientation and customer focus.
* Ability to thrive in a fast‑paced environment with change and ambiguity.
* Excellent interpersonal skills and ability to build relationships with team and customers.
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
* Must be willing to submit to drug screening.
Preferred Qualifications
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* One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
* State or federal government work experience.
Compensation & Benefits
Competitive base pay based on experience. Benefits include medical, dental, and vision coverage, as well as role‑specific allowances and performance bonuses. Additional benefits vary by location and may include meal support, childcare assistance, travel allowance, and employee discount programs.
EEO Statement
MCI is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. xhfqzwm All qualified applicants will receive consideration for employment.
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