Join Our Innovative Team at Vodafone
Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC, and UCC for Vodafone Business, platforms, and enterprise solutions.
This vacancy is part of VOIS Spain, a legal entity within Vodafone Group.
Come and join us to shape the future together
Responsibilities:
* Create a unique customer experience with seamless cross-channel journeys, encouraging ongoing feedback to enhance Vodafone IoT offerings.
* Implement a customer-centric design process focused on continuous improvement to maintain Vodafone's leadership as a tier 1 IoT Service Provider in the Gartner Magic Quadrant.
* Develop a modern IoT ecosystem for product APIs, ensuring security, performance, monetization, and user experience standards are met.
* Build a customer-centric CXX Framework, leveraging best practices in experience design: Benchmarking, Customer Knowledge, and Ideation.
* Monitor and measure all user interactions, establishing KPIs for reliable and ongoing performance evaluation.
* Expose and productize IoT APIs to facilitate monetization journeys with clear pricing, revenue sharing, and subscription models.
What You Bring:
* A degree in Computing or a related field.
* Proven experience in the IoT segment.
* Negotiation skills and commercial acumen.
* A track record of designing frictionless digital platforms.
Please submit your application with an English version of your CV.
Why Vodafone?
We are committed to fostering a diverse and inclusive work environment, providing equal opportunities for individuals of all backgrounds and abilities. We value diversity and support individuals with functional diversity, ensuring an accessible workplace where everyone can thrive.
We celebrate diversity and inclusivity to reflect the communities we serve. Discrimination of any kind is not tolerated.
If you feel you do not meet all the criteria, we encourage you to apply. Your skills might be exactly what we need, and our recruitment team will explore how you fit into this or other roles.
Benefits:
* Hybrid work model (2 days in the office)
* Every Friday off during the summer
* Health and life insurance
* 25 days holiday plus December 24th and 31st
* Restaurant tickets
* Online training opportunities
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