Account Manager Small Accounts - German Market
Hello!
At Factorial, we're looking for an Account Manager for Small Accounts in the German Market to provide the best support to our existing customers.
Factorial values potential and growth, evaluating all seniority levels; Junior, Mid & Senior, as we believe diversity and collaboration are key to success!
If you want a place to demonstrate your skills and be accountable for your success, but don't meet every point in this Job Description, please apply anyway!
Your Mission, Should You Choose to Accept
As an Account Manager for Small Accounts, you'll build and maintain strong, long-term relationships with customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.
* Client Relationships: Engage regularly with customers, addressing needs and providing tailored solutions.
* Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
* Support & Feedback: Offer prompt, personalized after-sales support, ensuring timely responses and proactive communication.
* Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
* Collaboration: Act as the main contact between customers and internal teams, providing valuable feedback.
* Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.
* Native level of German and fluent in English.
* Customer-focused experience in support or satisfaction roles is highly valued.
* Passion for simplifying processes and removing obstacles for customers and colleagues.
* Ambitious, proactive, and a positive team player with strong organizational skills.
* Confident using CRM tools and unafraid to support clients over the phone.
* Ready to thrive in a fast-paced, startup environment.
* Eager to take ownership and contribute to continuous improvement.
Perks of Being Part of Our Team
* High-growth, multicultural, and friendly environment
* Save expenses with Cobee and get your salary in advance with Payflow
* Flexible schedules, pet-friendly, and no dress code!
Is this you?! Come rock the world with us!
About Factorial
Factorial is an all-in-one HR Software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across 60+ countries and industries, with a diverse and multicultural team of over 900 people based in Barcelona, Brazil, and Mexico.
* We own it: We take responsibility for every project. We make decisions, not excuses.
* We learn and teach: We're dedicated to daily learning and sharing knowledge.
* We partner: Every decision is a team decision. We trust each other.
* We grow fast: We act quickly and learn from mistakes.
Want to learn more about us? Check out:
* Our LinkedIn company page
* Discover Factorial HR software
* Our unforgettable company events
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