Job OverviewThe Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for a specifically designated product or grouping of products in a designated area.
This individual is responsible for supporting agents and distributors in the sales of the designated product or grouping of products.
He/She will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams.
He/She provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.ResponsibilitiesSell/demonstrate product lines within the operating theatre and clinical environment.Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.Complete Mako 101 and 201 training for all robotic-assisted surgery applications.
Obtain certification for each application needed to perform independent case coverage.Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.Develop ability to competently cover complex primary and revision hip and knee procedures.Provide customer service to existing customers while also acquiring new customers.Plan, execute and monitor all measures necessary to guarantee achievement of regional sales budget.RequirementsBachelor's degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.).
Minimum 2 years of work experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry.Experience in operating room is highly preferred.Fluency in Spanish and English is required (minimum C1 level in both languages).
Valid driver's license.What We OfferCompany Car.MAKO Product Training.Flat hierarchies and responsibility.We grow talent.Team spirit & engagement.Competitive salary.Recognition of your performance.Stryker is an equal opportunities employer.
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