Overview
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Details
Position Job Title: Collection Specialist
BG and BU: Amcor Flexibles EMEA
Function: BG Finance & IT
Sub-Function: BG Controlling
Location: Portugal, Spain, Czech Republic or Poland Only
Line Manager’s Job Title: BG Collection Coordinator
Contract Type: Permanent
Job Purpose
Cash collection of customer debts on time. The collection specialist has the following main responsibilities:
* Daily follow up of late payments
* Identify potential problems in the payment profile of customers and dealing with those in a pro-active way
The main objectives are to increase cash flow, decrease risks on late payments, decrease bad debt write offs, reduce DSO (Days Sales Outstanding) and decrease overdue level
JOB DIMENSIONS & SCOPE
Collection management of circa 450 allocated accounts, based on language skills
Principal Accountabilities
Contribute to cash flow improvement by driving DSO (Days Sales Outstanding) & Overdue down
* Active contact with customers re outstanding amounts and/or overdues – minimum 15 per day
* Active collaboration with credit specialists, sales & customer service, finance
* Update and maintain FSCM database
* Distribute statements & dunning letters according to defined Collection Strategy
* Pre due calling (detect and initiate resolution of administrative issues before the due date – incorrect invoice details etc.)
* Follow up on disputed invoices and collect data to understand root causes and support rectification
* Follow up on claims/disputes with customer, sales & quality departments to reduce payment delays
* Update CSI
* Develop customer intelligence (external and internal customers)
* Early warning signals: on time reporting of payment problems and modifications in payment behaviour
* Accurate administrative follow up of:
* Customer accounts
* Claims and disputes (CSI)
* Agreements
* Contact data
* Report on key reasons for non-payment and escalate issues to Collection Manager and Credit Managers
* Report on payment term discrepancies
* Report on top 20 customers per site
* Follow up on urgent actions re blocked accounts
Major Challenges & Complexities
The collection specialist role calls for significant internal and external interactions with numerous and diverse stakeholders
* Multiple sites Internal Sales Departments
* Multiple Sites Finance Teams
* Multiple Sites Commercial Teams
* Allocated customer Portfolio
* BG Credit Director
* BG Collection Coordinator
* BU Credit Managers
* BG Credit Process Manager
* BG Collection Process Manager
* Key Account Managers
* Sales Representatives
Qualifications/Requirements
* Formal Qualifications and Experience
* Strong affinity with and experience of Collection and customer facing activities
* Ability to use job related software tools – SAP & FSCM
* Ability to use Microsoft Office tools (Excel, Word, PowerPoint,..)
* Strong interpersonal and communication skills
* Cross functional
* Cross site
* Cross cultural
* Basic knowledge of accounting, good numerical understanding
* Fluency of English & at least one of the following- French (Priority)/ Polish/ Dutch/ German/ Turkish. Common language within the team and Amcor is English.
* Specific Skills and Abilities
* Strongly results orientated
* Outstanding persuasion and negotiation skills
* Taking initiative
* Resilience
* Very strong ability to work in a team
* Accurate work – eye for detail
* Work independently and in a structured way
* Ability to communicate and receive best practice ideas
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube
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