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In this role you provide second-line Office IT desktop support for VOIS Spain, handling incidents, troubleshooting, asset management, and user guidance. You’ll collaborate with L1 teams, support hardware/software deployments, and ensure security-compliant equipment. The position involves onsite and remote support, plus involvement in IT projects to improve service delivery. You’ll work in a multicultural, global environment focused on reliable workplace technology and user satisfaction.
Compensaciones / Beneficios
• Deliver Level 2 desktop support in partnership with L1 teams, aligning with VOIS policies
• Communicate clearly with users via email, chat, and other channels
• Maintain detailed incident records and track resolutions
• Provide remote and on-site troubleshooting; escalate when needed
• Onboard new employees to Office IT standards and mentor peers
• Assist with hardware, applications, and OS installations and testing
• Ensure equipment meets security requirements and manage decommissioning
• Track and manage hardware/software assets per policy
• Prepare management reports and support off-site locations
• Support meeting room tech, printers, screens, and projectors
• Handle asset warehousing, distribution, and basic repairs
• Coordinate with third-party IT providers to uphold VOIS standards
• Contribute to projects, knowledge base, and continuous improvement
Responsabilidades
• Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
• At least 3 years of Office IT services or similar experience xpzdshu
• Strong technical aptitude and quick learner of hardware/software
• Excellent English communication, both written and spoken
• Prior experience in customer-facing support
• Self-driven, proactive, able to work independently
• ITIL V3 Foundation certification (desirable)
Requisitos principales
• on-site work in Malaga
• bonus on gross salary
• meal vouchers
• flexible hours (Mon-Thu) and Fridays intensive
• summer schedule July–August
• up to 20 days remote work per year from other locations