Customer Care Exports (1 Year Contract), PaternaJob DetailsClient:
BD
Location:
Paterna, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
812155290783422873632460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Main responsibilities will include:
Work as part of a team to complete daily tasks in line with Service Level Agreements (SLA)
Inbound and outbound calling to help resolve customer queries
Working with the OCAPI system to ensure customer orders are sent at the right time, with the right price, and in full
Collaborating with the Service complaints team to resolve issues
Working with the Customer Master Data Team to ensure all customer account data is complete
Coordinating with the Sales team to ensure timely ordering of free of charge samples
Taking ownership of learning BD Products to better assist customers
About you:
At least 1 year of experience in Customer Care or Sales Administration;
export experience is a plus
Professional proficiency in English;
Czech language skills are a plus
Strong problem-solving skills and ability to find solutions for customers
Ability to work independently and as part of a team
Ability to build trust and strong customer relationships
Proficiency in Microsoft Office
About BD:
BD is one of the world's largest medical technology companies, committed to advancing health through innovative solutions. Join us to be part of a purpose-driven organization that values growth, inclusivity, and making a difference.
Why join us?
At BD, you'll work alongside passionate colleagues and leaders, shaping the future of health. We offer a culture of learning, growth, and purpose, where you can make a meaningful impact.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Skills:
Customer Care
Customer Order Management
Customer Satisfaction
Customer Service
People Management (Optional)
Primary Work Location:
ESP Valencia - Paterna
Additional Locations:
CZE Prague - Becton Dickinson Czechia, s.R.O.
Work Shift:
Not specified
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