Service Delivery Manager - Payroll Managed Services on SAP
Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.
EPI-USE Madrid, Community of Madrid, Spain
Service Delivery Manager - Payroll Managed Services on SAP
EPI-USE Madrid, Community of Madrid, Spain
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.
As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.
The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.
You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.
This is a hybrid role with:
Supportive team
Increasing payroll and SAP knowledge through a varied role
Holidays: 25 working days per year.
The company offers to contribute 50% towards optional private medical insurance cover
Regular training
Requirements:
Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skills
You must be located within commutable distance of Madrid, Spain
At least 2 years of technology service delivery experience
Client relationship management, and ability to proactively offer solutions.
Ability to work to agreed deadlines and adapt to change
Accuracy and attention to detail
Capable of building relationships
Ability to grow the business
Knowledge of – GDPR and data protection laws
Working knowledge of Microsoft Excel and Word
Payroll knowledge
SAP knowledge
Relevant experience of working in a busy multi-client environment
Looking to progress a diverse career
Knowledge of ITIL frameworks
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Project Management and Information Technology
Referrals increase your chances of interviewing at EPI-USE by 2x
Get notified about new Service Project Manager jobs in
Madrid, Community of Madrid, Spain .
Madrid, Community of Madrid, Spain 1 month ago
Madrid, Community of Madrid, Spain 2 days ago
Madrid, Community of Madrid, Spain 2 months ago
Majadahonda, Community of Madrid, Spain 4 weeks ago
Madrid, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 6 days ago
Senior Service Delivery Manager for Microsoft 365 Cloud Services
Madrid, Community of Madrid, Spain 1 week ago
EXECUTION TECHNICAL LEADER - PROJECT COORDINATOR
Madrid, Community of Madrid, Spain 2 weeks ago
Global Senior Trial Delivery Manager - Sponsor Dedicated
Madrid, Community of Madrid, Spain 2 weeks ago
Clinical Trial Vendor Manager - Novartis Dedicated (home-based anywhere in Europe)
Madrid, Community of Madrid, Spain 18 hours ago
Madrid, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 12 hours ago
Madrid, Community of Madrid, Spain 3 months ago
Madrid, Community of Madrid, Spain 1 week ago
Madrid, Community of Madrid, Spain 2 weeks ago
Madrid, Community of Madrid, Spain 5 months ago
Madrid, Community of Madrid, Spain 5 months ago
Madrid, Community of Madrid, Spain 5 days ago
Madrid, Community of Madrid, Spain 1 week ago
Madrid, Community of Madrid, Spain 5 days ago
Madrid, Community of Madrid, Spain xohynlm 5 days ago
Madrid, Community of Madrid, Spain 5 days ago
Technical Architect Dynamics 365 CE (Customer Service & Insights)
Madrid, Community of Madrid, Spain 1 month ago
Madrid, Community of Madrid, Spain 2 months ago
Supply Chain Transportation – BY TMS Solution Architect
Madrid, Community of Madrid, Spain 4 months ago
Technical Architect Dynamics 365 CE (Customer Service & Insights)
Madrid, Community of Madrid, Spain 1 month ago
Dynamics 365CE Functional Consultant (Customer Service & Insights)
Madrid, Community of Madrid, Spain 2 months ago
Dynamics 365CE Technical Consultant (Customer Service & Insights)
Madrid, Community of Madrid, Spain 2 months ago
Dynamics 365CE Functional Consultant (Customer Service & Insights)
Madrid, Community of Madrid, Spain 1 month ago
Dynamics 365CE Technical Consultant (Customer Service & Insights)
Madrid, Community of Madrid, Spain 1 month ago
Madrid, Community of Madrid, Spain 1 month ago
Madrid, Community of Madrid, Spain 1 week ago
Tres Cantos, Community of Madrid, Spain 6 days ago
Madrid, Community of Madrid, Spain 5 days ago
Madrid, Community of Madrid, Spain 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr