About Tennant CompanyTennant Company is a global leader in designing, manufacturing, and marketing solutions that help create a cleaner, safer, healthier world. With a strong legacy of innovation and a commitment to sustainability, Tennant develops cutting-edge cleaning technologies deployed across industries worldwide. Position OverviewThe Robotics Automation Success Technician is a crucial, dedicated field asset within the TNC Robotics Deployment function. This role is the primary Subject Matter Expert (SME) responsible for executing all technical field activities associated with the robot lifecycle, from pre-sale demonstrations through post-deployment hyper-care and customer training. The Automation Success Technician maximizes customer adoption and autonomous usage by executing standardized, rigorous demo, pilot & deployment processes.Key ResponsibilitiesDemonstration and Technical Sales Support: Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations. Deployment and Installation: Oversee and execute the installation and configuration of robotics products at customer sites. This includes programming and executing the initial first route mapping, ensuring rigorous and efficient deployment based on current capabilities.Customer Training and Onboarding: Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems. Ensure customers are effectively and efficiently onboarded and fully utilize robotics solutions.TNC Sales & Service Teams Training and Onboarding: Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems. Ensure teams are effectively and efficiently onboarded and knowledgeable about robotics solutions.In collaboration with the Customer Success Team, monitor utilization trends and execute strategies to maximize robotics fleet autonomous usage trends.First-Line Technical Support (Hyper-Care): Act as the first line of defense for issue resolution with the robot immediately following deployment (hyper-care period). Dominate the robot portfolio and the technology. Maintain a good understanding of regular TNC cleaning units to compare and complement the robotic offering.Collaboration: Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs.Qualifications & CompetenciesEducation: Bachelor's degree in Business, Business Administration, or a related technical field is required.Experience: Technical and field experience in robotics, automation, or industrial equipment, with practical skills in product demonstration, installation, and user training.Proven ability to consistently achieve commitments, driving tasks (like deployment and usage goals) to successful completion.English proficiency.CompetenciesValue Proposition & Commercial Storytelling: Demand & Opportunity Management: Create, qualify, and progress opportunities through a visible funnel with clear entry/exit criteria.Financial & Commercial Acumen: If you are interested in this opportunity, please send us your CV in English!