Overview
Omega CRM is a Merkle & Dentsu company, leader in developing Customer Experience services, with +20 years of experience in technology applied to marketing and customer relationships, focused on innovation. Omega CRM is part of the dentsu group and collaborates with Merkle to deliver end-to-end DXM solutions in Spain.
Responsibilities
* Create comprehensive test cases based on the analysis of documentation or business requirements, accurately defining expected results based on experience.
* Identify potential risks and / or issues that may arise from inconsistencies within project requirements.
* Support the execution of test cases with a high level of quality and efficiency, and report execution results with the necessary level of detail.
* Manage defects using project management tools, preparing reports for tracking and monitoring purposes.
* Collaborate with and support clients during UAT.
* Provide task estimations.
* Report progress on assigned tasks or areas of responsibility.
* Demonstrate strong command of QA tools established for the project / service.
* Acquire and consolidate functional knowledge of the assigned project.
* Detect and communicate risks and / or issues that arise in assigned tasks, proactively addressing risks early in development.
* Contribute solutions to potential risks and / or issues in the development of the final product.
* Collaborate on the testing strategy to define QA phases within the project.
* Act as a point of reference and support for less experienced team members, managing, assigning, and coordinating QA tasks across different projects.
* Identify tools that allow tasks to be carried out in the most efficient way possible.
* Ensure the quality of test plans and test executions performed by the team they coordinate across projects.
* Monitor incidents and defects detected by the team and themselves.
Mandatory Skills
* Minimum of 4 years in a similar role.
* Ability to analyze functional documentation and requirement documents, create test cases, execute manual tests, report defects, etc.
* Ability to support the development team by reviewing and ensuring the quality of the developed code.
* Basic knowledge of test automation with tools such as Selenium, Katalon, or UFT.
* ISTQB certification is a plus.
* Experience with Salesforce projects.
* Good communication and teamwork skills.
* Knowledge / experience with defect management tools (e.g., Jira).
* English proficiency at C1 level.
What do We offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, ...).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
Seniority level
* Not Applicable
Employment type
* Other
Job function
* Quality Assurance
Industries
* Advertising Services
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