Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms
As the Service Sales Representative for Repairs, you will be responsible for pursuing opportunities for quick turn projects to keep our customers operating effectively.
This role is a great fit for you if you thrive in a fast-paced environment, excel at building relationships, and have outstanding customer service. This is the ideal role for those that are results-oriented and are adept at assessing and understanding the immediate needs of customers.
Job responsibilities:
* Responsible for leveraging existing Service Agreement Customer base for service repair opportunities.
* Provide leads for service agreement sellers when dealing with customers not under contract
* Provide leads for Service modernization and controls team
* Actively manage customer base seeking out opportunities for selling standard preventative Service Repair upgrade packages
* Utilize CRM to manage customer interactions, activities, and opportunity pipeline
* Experienced seller who thrives in building long term customer account relationships to maximize value
* Seek out or respond to repair opportunities
* Establish and build credibility with knowledge of Carrier products/solutions
* Develop and sustain customer relationships
* Clearly articulate the value of Carrier's value offerings and how they map to the customers' needs
* Ability to detect the Customer's buying stage and adjust selling accordingly
* Respond to the customer requirements in a timely manner
* Gain the booking/order in a timely manner
* Ability to consistently achieve sales metrics and Annual Targets
* Effectively negotiate service agreement renewals when required
Education / Certifications
* Bachelor's degree in related field preferred, High School Diploma / GED required.
Basic Qualifications
* 2+ years HVAC experience
* Previous experience in aftermarket parts/repair sales preferred
* Ability to work in a highly team-oriented and dynamic environment
* Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
* Ability to sell directly to end user customer
* Demonstrated ability to introduce others to cross sell and upsell within their base of customers
* Uses sound business judgement to support the customer in decisions of repair or replace
* Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
* Self-motivated and able to manage many simultaneous projects and responsibilities
* Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
* Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice