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Here at CORUS, we are looking for a Community Manager to join our team on an international insurance project.
Location:
Barcelona or Madrid (one day in the office)
The role:
* Day-to-day tasks:
* Community management of the company's Global Social Media accounts.
* Analysis and categorization of social media posts.
* Alerts management, distribution, and escalation processes.
* Set up and conduct trainings and workshops on social customer care for Business Units or Group Functions.
* Manage incoming requests through support contact form and redirect to appropriate teams.
* Support Brand Marketing team in adopting Sprinklr for Customer Care, and in implementing KPIs, dashboards, and measures.
* Provide support for Sprinklr and Meta Business configurations, bugs, ticket management, and permissions.
1. Customer-Centric Approach:
* Focus on understanding and addressing community members' needs.
* Provide timely, helpful responses to inquiries and feedback.
* Coordinate customer management across Business Units.
2. Analytical Thinking:
* Create reports on social media activities.
* Analyze data and KPIs to inform community engagement and digital care strategies.
Skills and Experience:
* University education or equivalent.
* Over 4 years of relevant experience.
* Proficient in English (native preferred) and fluent in Spanish; German is a plus.
* Experience with social media tools like Sprinklr and Meta Business.
* Experience in customer service for organic and paid campaigns.
* Tech-savvy, aware of digital trends and platform changes.
* Excellent communication skills.
* Attention to detail and proactive attitude.
What we offer:
* Remote position from Spain.
* Flexible remuneration and personalized training.
* People-focused team and dynamic environment.
* Opportunities for professional growth.
* Participation in high-tech international projects.
At CORUS, we value diversity and are committed to equal opportunities. No one will be excluded based on race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or other personal conditions.
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