This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Desk Agent - Data Analyst
Description -
As a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.
Key Responsibilities
Implement and manage a standardized process to collect user feedback
Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements
Use Python for debugging and resolving technical issues
Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
Recommend and maintain training materials and FAQs to address frequent user concerns
Support the creation and updating of resources to enhance user experience
Requirements:
Experience in service desk or technical support roles
Proficiency in Python for debugging and automation
Strong communication and problem-solving skills
Ability to manage incidents and collaborate across teams
Why HP?
HP values teamwork, innovation, and diverse perspectives. You'll work with global teams, share ideas, and help drive business success.
Job -
Data & Information Technology
Schedule -
Full time
Shift -
No shift premium (Spain)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP'sEEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
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