We're hiring a German-speaking Customer Service Representative to join the remote team in Porto! Work from the comfort of your home while supporting a top global travel & tourism brand. If you have a flair for customer care and sales, this is your opportunity to thrive!
Location: Porto (Work from Home)
Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement
Industry: Outsourcing/BPO – Travel & Tourism
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses
Key Responsibilities
Handle inbound calls and assist customers with inquiries
? Support travel agents and clients with post-booking and booking management
Provide accurate info on destinations, pricing, documentation, and boats
Cross-sell and upsell products based on customer needs
Maintain service standards and ensure smooth, professional communication
Requirements
? Native/Fluent in German (C2) with good English (B2+)
Previous experience in customer service or sales, preferably in travel/hospitality
Strong communication and multitasking skills
Detail-oriented with a problem-solving attitude
Experience in upselling and using booking systems is a plus
Available for rotational shifts (Mon–Fri 08:00–18:00, Sat–Sun 08:00–17:00)
What’s in It for You
Join a world-renowned travel & tourism brand
Competitive base salary plus performance-based bonuses
Career development in the BPO industry
Supportive and collaborative remote work culture
Access to exclusive travel perks and discounts
And much more!
Start your remote career in travel support today and bring your German language skills to a global stage!
#GermanJobs #RemoteJobs #PortoCareers #CustomerSupport #TravelJobs #BPOCareers #JoinOurTeam #CustomerServiceRepresentative
Departamento: Information & Technology #J-18808-Ljbffr