Tasks And Responsibilities
Product Team Support
- Provide high-level technical support for the application, ensuring all production incidents are handled according to defined SLAs
- Serve as Tier-2 escalation for production incidents, including collaboration with DevOps, Developers, Architects and Product Owners
- Operate and support our cloud-native environment in Azure, ensuring system resilience and performance
- Maintain advanced systems to enhance reliability, monitoring, and operational efficiency
- Develop scalable monitoring and alerting solutions (using KQL, App Insights, and Azure Monitor) to detect issues before they impact our customers
- Build and maintain detailed technical runbooks to streamline incident resolution and knowledge sharing
- Implement scripts and tools to automate repetitive diagnostic tasks and streamline system operations
- Work closely with the development team to ensure smooth product transitions from development to production via CI/CD processes
Professional Competences
- Successfully completed bachelor's degree in computer science, information technology or a related field, or comparable professional experience (3+ years)
- Strong understanding of distributed systems patterns and microservice architectures
- Experience with event-driven architecture and messaging systems
- Experience with container orchestration, particularly Kubernetes
- Knowledge of cloud platforms, particularly Microsoft Azure
- Experience with Infrastructure as Code (Crossplane, Terraform)
- Proficiency with CI/CD tools and practices (e.g., GitHub Actions, ArgoCD)
- Scripting experience (Python, Bash)
- Experience with monitoring, distributed tracing, and observability tools (Azure Monitor, Grafana)
Desired Skills
- Strong ability to write complex queries in PostgreSQL to investigate data inconsistencies or extract reports
- Ability to read and debug C# / .NET code to identify where a process is failing.
- Knowledge of API gateway patterns and implementations
- Proficiency in Jira or similar tools for ticket management and documentation
- Experience with message brokers (Kafka, RabbitMQ, etc.)
Personal Skills
- Working knowledge of French (B2) to support our key customers and stakeholders in Belgium and Switzerland
- Strong communication and collaboration abilities
- Problem-solving mindset with systems thinking approach
- Ability to balance immediate needs with long-term solutions
- Self-motivated and continuous learner
- Comfortable working with cross-functional teams
- Organized and methodical approach to complex problems
B.
Braun
Medical, S.A. U. | Aitana Altuna