Position Overview
Outbound Sales Representative – Connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. Our industry‑leading training will equip you to thrive and grow in a fast‑paced, performance‑driven environment.
Position Responsibilities
* Make outbound and receive inbound calls in a professional and courteous manner
* Educate customers on products and services, identifying upsell opportunities
* Understand customer needs and recommend tailored solutions
* Use internal systems to manage accounts and process orders accurately
* Research and resolve customer issues, coordinating with other departments as needed
* Follow scripts, policies, and procedures to ensure consistency and compliance
* Maintain accurate records and safeguard customer information
* Escalate complex issues to supervisors or appropriate teams
* Stay current with training, updates, and system changes
* Meet attendance, punctuality, and performance expectations
Candidate Qualifications
* Must be 18 years or older
* High school diploma or equivalent
* Excellent verbal and written communication skills
* Ability to type 20+ words per minute
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
* Familiarity with Windows operating systems
* Dependable and punctual with a strong work ethic
* Strong problem‑solving and conflict resolution skills
* Customer‑focused, empathetic, and solution‑oriented
* Ability to multitask and manage time effectively
* Comfortable in a fast‑paced, evolving environment
* Team player with strong interpersonal skills
Conditions of Employment
* Must be authorized to work in the country where the job is based
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint
* Job offers are contingent on background/security investigation results
* Must be willing to submit to drug screening; offers contingent on results
Compensation & Benefits
* HMO coverage plus a dependent
* Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
* Dental coverage; in‑house dental assistance worth ₱5,000
* Free meal during training
* Career growth and learning opportunities
* Allowances for rice, clothing, laundry, and meals
* Performance and loyalty bonuses
* Frequent disinfection and fogging of workplace
* Opportunities for growth and promotion
* Employee shuttle services
* Company retreats and off‑site events
* Recognition gifts, raffles, and other in‑office rewards
Physical Requirements
This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, and may occasionally need to move about the office, reach in any direction, raise or lower objects, and move objects up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), the policy is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
Diversity & Equality
MCI embraces diversity and commits to an equal‑opportunity work environment. All aspects of employment are based solely on a person’s merit and qualifications, and the company maintains a work environment free from discrimination. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
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