About Riela:
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Riela is building contemporary bathhouses across Europe. Our first studio opened in Justicia, Madrid in September 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now in the process of opening Riela 02
We are looking for a Manager to fully own daily operations in Madrid 01 - scaling to Madrid 02. This role is about leadership, structure, and execution. You will ensure the space runs flawlessly every day, without escalation
Responsibilities
Performance & reporting:
* Own and operate RIELA 01 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability
* Track KPIs (occupancy, reviews, incidents, costs)
* Send structured daily and weekly reports to HQ
* Propose improvements to operations and workflow
Own the studio operations end-to-end:
* Lead and manage the host team
* Set daily standards and enforce them calmly
* Oversee schedules, staffing, and coverage
* Supervise opening and closing procedures
Guarantee operational excellence:
* Maintain cleanliness and atmosphere at all times
* Control towels, laundry, stock, and supplier coordination
* Follow up on maintenance issues until resolved
* Anticipate problems before they appear
Guest experience:
* Handle incidents with composure
* Ensure every guest journey flows seamlessly
* Protect the brand standards at all times
You are:
* Experienced xqysrnh managing teams in hospitality, wellness, boutique hotel or member clubs
* Structured, decisive, and calm under pressure
* Detail-obsessed and operationally sharp
* Comfortable giving direction and setting boundaries
* Fluent in Spanish and English
* Flexible with hours, including weekends
Bonus:
* Experience in luxury hospitality or premium wellness
* Hospitality education (EHL, Les Roches, Glion, etc.)
* Strong organisational and process mindset