PAt bGiesecke+Devrient (G+D) /b, we develop cutting-edge technologies that protect digital and physical identities, payments, and data infrastructures. /ppbr/ppWe’re looking for an bIncident, Problem Change Manager (IPC Manager) /b to join our bIT Service Desk / NOC organization /b in bEl Prat de Llobregat, Barcelona /b. /ppbr/ppIn this role, you will be accountable for the bend-to-end Incident, problem, and change practices /b, ensuring service stability, fast recovery, controlled change enablement, and clear, authoritative communication during critical situations. /ppbr/ppThis is a key role for someone with a bstrong service mindset, leadership under pressure, and deep understanding of IT service management /b, who wants to make a real impact in a global and highly regulated environment. /ppbr/ppbr/ppbWhat will you do? /b /ppbr/ppIncident Management /pulliTake bfull command of Major Incidents /b, ensuring fast restoration, clear timelines, and effective stakeholder communication. /liliAct as the bsingle point of authority during Major Incidents /b, coordinating technical teams and driving resolution. /liliMonitor incident performance, ensure SLA compliance, and continuously improve bMTTR /b. /li /ulpProblem Management /pulliOwn the bProblem Management lifecycle /b, including backlog prioritization and quality of Root Cause Analysis (RCA). /liliDrive corrective and preventive actions to avoid incident recurrence. /liliMaintain and continuously improve the bKnown Error Database (KEDB) /b in collaboration with technical teams. /liliAccept and close Problems after effectiveness review with the bService Quality Manager (SQM) /b. /li /ulpChange Enablement /pulliPartner closely with the bService Delivery Manager (SDM) /b to ensure risk-aware and well-governed change enablement. /liliOwn change policies, calendars, CAB/ECAB governance, and metrics. /liliApprove change risk categorizations, readiness, and rollback plans. /liliStop, defer, or escalate changes that breach policy or risk thresholds. /liliDrive improvements in bchange success rate, lead time, and reduction of failed or rolled-back changes /b. /li /ulpCollaboration Continuous Improvement /pulliWork closely with the bIncident Quality Lead, L1 NOC Engineers, SDM, and SQM /b to ensure knowledge sharing, service quality, and compliance. /liliOwn IPC processes, KPIs, and reporting. /liliDrive continual service improvement initiatives across Incident, Problem, and Change practices. /liliEnsure bclear, timely, and transparent communication /b across the full incident and change lifecycle. /li /ul pbr/ppbWhat are we looking for? /b /ppbr/ppbYour human side: /b /ppbr/pulliCalm, confident, and decisive under pressure — you lead when it matters most. /liliStrong communicator, able to manage stakeholders at all levels during critical situations. /liliStructured, analytical, and detail-oriented, with a continuous improvement mindset. /liliProactive, accountable, and comfortable challenging decisions when risk thresholds are exceeded. /liliTeam player who fosters collaboration, knowledge sharing, and service excellence. /liliConfident working in bEnglish /b, in a global, multicultural environment. /li /ul pbYour professional background: /b /ppbr/pulliBachelor's degree in Information Technology, Engineering field or similar. /liliStrong leadership skills. /liliExcellent communication under pressure; ability to lead bridges and influence without authority, diplomacy, negotiation/commercial vision skills, social skills. /liliAnalytical and problem-solving skills (trend analysis, RCA techniques); strong documentation discipline. /liliCustomer-focused mindset. /liliAbility to work in a fast-paced and dynamic environment. /liliKnowledge of ITIL practices (Incident, Problem, Change, Knowledge, Event). /liliFluent written and spoken English / Fluent written and spoken Spanish / Fluent written and spoken French is a plus /li /ul pbr/ppbWhat’s great about working with us? /b /ppbr/pullibCulture Diversity: /b People-oriented environment with a global mindset, flat hierarchies, and inclusive culture (LGBT+ friendly). /lilibGlobal Collaboration: /b Work in international Agile teams with colleagues around the world. /lilibInnovation Impact: /b Shape how our IT organization communicates, collaborates, and delivers secure digital solutions. /lilibCareer Development: /b Continuous learning, internal mobility, and coaching opportunities. /lilibBenefits: /b Flexible compensation (health insurance, transport, training, nursery vouchers), parking, and on-site canteen. /lilibWork-Life Balance: /b Hybrid model and flexible schedule. Core hours Mon–Thu (9:30–17:00), Fri (9:00–15:00). /lilibLocation: /b Easily accessible by public transport (Bus 88, 110, Metro L10 ZAL-Riu Vell, PR4) or private vehicle. /li /ulpbr/ppbExplore what makes G+D unique – check out this video: /b /ppGiesecke+Devrient – We make the lives of billions of people more secure. /ppbr/ppbPrivacy Notice /b /ppThe personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D. /p