Join to apply for the Junior Customer Success Manager role at SumsubJoin to apply for the Junior Customer Success Manager role at SumsubSumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.What You Will Be Doing :
Managing clients on all levels :
technical, business, and product and help them succeed in their goals.Managing and growing relationship with Key Client (stakeholders).Identifying opportunities and potential challenges.Providing clients with training and webinars.Introducing clients to the new features and handling new feature releases.Providing client feedback internally.Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.About You :
Advanced English.Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.Basic understanding of KYC will be a big plus.Proficiency in Google Sheets / MS Excel.Strong analytical skills and proactive approach.What We Offer :
Fully remote and flexible working schedule, with access to a coworking space (in some locations).Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.1 extra day off to celebrate your birthday.7 additional days to enjoy the Christmas & New Year holidays.7 days of sick leave (without the need for documentation).Regular, fully covered team offsites to connect and collaborate.Learning opportunities and support to attend industry events with the team.The hiring stages :
TA screening ->
Assignment ->
Final Interview.Sounds like a great opportunity for your career development? Then go ahead and apply!We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.Seniority levelSeniority level AssociateEmployment typeEmployment type Full-timeJob functionJob function Customer ServiceIndustries Computer and Network Security and Financial ServicesReferrals increase your chances of interviewing at Sumsub by 2xSign in to set job alerts for “Customer Success Manager” roles. Senior Client Success Manager - Strategic Accounts Customer Success Manager (Spanish Speaker) Customer Success Associate – Spanish SpeakingMadrid, Community of Madrid, Spain 4 weeks agoInfrastructure Operations Program Manager,Maintenance & RMAsSevilla La Nueva, Community of Madrid, Spain 2 months agoMadrid, Community of Madrid, Spain 2 months agoBlockchain and Product Partnerships ManagerMadrid, Community of Madrid, Spain 1 week agoTechnical Product Marketing Manager – EDA / High-Speed Digital Design Content Marketing Manager (Fully Remote, Worldwide) Enterprise Customer Success Manager - Italian Speaking (Strategic Customer Success Team)Madrid, Community of Madrid, Spain 1 week agoNational Sales & Marketing Manager, Ultrasound - Spain Regional Marketing Manager (Remote, Spain) Customer Success Manager (Revolut People)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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