We are looking for a B2C Customer Service Representative with bilingual English and native or bilingual fluency in Italian or Spanish, ready to elevate the customer experience across our Multibrand group. This position reports to the B2C Customer Success Manager and follows a hybrid work model: 3 days per week in our Barcelona office and 2 days working from home .
Provide exceptional customer support via phone, email, and chat in English and Italian or Spanish, ensuring a seamless and high-quality experience for our rider community.
Develop strong product knowledge to support customer interactions with clarity and confidence.
Accurately document all customer communications in our CRM system.
Gather and report customer feedback to help improve our services and products.
Bilingual English (C2/native level) is required.
Native or bilingual fluency in Italian or Spanish is mandatory.
A customer-oriented mindset with strong problem-solving skills.
Comfortable using Microsoft Office and CRM tools.
Experience with Salesforce, SAP, or Zendesk is a plus.
Previous customer service experience is a bonus, but not required.