Overview
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15 operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible. Learn about the Danaher Business System which makes everything possible.
Responsibilities
* The Field Service Engineer is responsible for ensuring quick resolution of complex customers challenges and empowering team members with their functional knowledge.
* Work across all levels of the business to contribute to the growth of overall business beyond service as well.
* Identify and implement opportunities to improve, while operating as a change agent to ensure processes and standard work are sustained and effective.
* Collaborate with team members at the point of impact and across the organization.
* This position reports to the Iberia Service Manager and is part of the Iberia Service Team.
* The FSE will be based in Madrid; the role will be fully remote.
* Delight customers through timely and competent response to their needs, with clear communication; collaborate with the Service Team to provide professional after-sales service in the region.
* Support Sales Representatives in activities such as installations and demo/exhibitions.
* Conduct service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
* Respond to customer support calls within an assigned territory; diagnose system failures and determine cost-effective solutions.
* Escalate complex issues to higher levels of technical support or quality reporting systems.
* Help the organization grow by providing high-quality support of existing customers and by identifying new customers and opportunities during field time.
Qualifications
* Bachelor's Engineer Degree Required or similar.
* Fluent in English and Spanish.
* Excellent Microsoft Office skills (Word, Excel, PowerPoint).
* Strong communication skills.
* Ability to travel within the Spain Central Region and eventually to the rest of Regions in Iberia (up to 70% travel).
* Must have a valid driver's license with an acceptable driving record.
* Ability to lift, move or carry equipment and tools.
* Preferred: experience in handling repairs, calibrations, upgrades and allied tasks; networking, influencing, and communicating effectively across functions and at all levels; training and/or coaching experience; experience in maintaining, applying global processes; track record of standardization, simplification and continuous improvement; experience in matrix organizations with remote and cross-cultural relationships.
Benefits
* Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
* Healthcare programs, paid time off, and other benefits that support life beyond the job.
* Bonus/incentive pay eligibility.
* Comprehensive package including paid time off, life insurance, pension plan, meal vouchers, and discount benefits.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. For more information, visit.
#J-18808-Ljbffr