Position
Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
By supporting the Risk and Payments area, this role will contribute to the success in giving the customers the best experience regarding payments, providing a safe platform environment ensuring that conversion is optimal to generate revenue.
Job responsibilities
Your role will be:
- Proactively manage chargebacks and payments disputes, gathering supporting evidence and processing written correspondence to successfully recover funds.
- Optimize anti-fraud software performance and conduct detailed segmentation analysis.
- Identify, investigate, and report fraudulent transactions, implementing strategies to minimize financial loss.
- Contribute to continuous improvement initiatives to prevent fraud and maintain robust online security.
- Support the integration and testing of new payment methods across various markets.
- Monitor and report on key fraud and payment performance indicators (KPIs)
- Support e-commerce operations by identifying and escalating any technical issues related to payments.
- Continuously identify and implement improvements within the evolving risk landscape. Detect growth and improvement opportunities.
Act as a central liaison, collaborating effectively with cross-functional teams (e.g., Customer Service, Finance) and managing risk considerations across different regions.
Profile
What is important for the role:
- 2+ years of experience in e-commerce fraud prevention, payments or risk management.
- Bachelor's degree in a related field such as Criminal Justice, Finance, Payments, or Business Administration.
- International expertise in online fraud management.
- Experience with machine learning fraud detection software and payment platforms (e.g., Adyen, Riskified).
- Strong analytical skills with proficiency in Excel and PowerBI.
- Excellent analytical and organizational skills and high level of attention to detail.
- Excellent communication and collaboration skills for cross-functional teams.
- Fluent in Spanish and English.
- Ability to work independently in a fast-paced environment.
Additional information
About us:
Created in Spain in 1846, LOEWE approaches 180 years as one of the world's major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.
At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.
If you think this role is made for you, please send us your CV
LOEWE MAISON
Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison's journey has been defined by its core values: energy, creativity, and a thoroughly modern approach blended with traditional techniques.
Craft at Loewe is unconditionally bound up with art, an endless source of inspiration: from the British Arts & Craft masters to the whimsical world of Studio Ghibli, art is at the heart of every collection – and the House is committed to supporting the artists and creators informing its work.
Today, Loewe's master artisans combine their craft knowledge, accumulated over generations, with new technologies to produce iconic objects presenting both instant appeal and enduring style: true incarnations of Loewe's ideals and vision.
Radical and ever-evolving: here's to another 200 years of Loewe history
Since 2013, Jonathan Anderson, Loewe's Creative Director, has been carrying this vision ever further. One of the leading designers of his generation, Anderson has spearheaded a major rejuvenation of the House.
Through a redesign of the brand identity, a modern articulation of its commitment to craft (with the launch of the Loewe Foundation Craft Prize, for instance), and a series of critically acclaimed and genre-defining Women's and Men's collections, Loewe has been further elevated as an influential and integral cultural force.
At the intersection of fashion, craft and culture, Loewe's ambition is to be radical and ever-evolving. Craft and luxury are inextricably linked, and at Loewe, the one makes the other feel more accessible and tangible. By showing how the collections are made and honouring the complex artisanal processes behind them, it becomes possible to see their value and their merit. And by adding a cultural dimension – involving fine arts, film, dance, etc. –, Loewe has become a vibrant force for creativity and innovation, ensuring the brand's durability for another 200 years… and more.