Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you.
We are looking for a passionate leader in Customer Experience, with strong collaboration and leadership skills, who can bring the voice of the customer and a quality mindset to squads and projects. If you identify with these qualities, then the Feeder Automation CS&Q Leader position is for you.
The mission is to lead Quality and Customer Satisfaction within the Protection & Control league on feeder automation range offers and projects (T300 / T500 / Saitel and Recloser controller (ADVC) products).
The Quality leader is the customer advocate for their squad, responsible for excellence in Customer Experience, Quality, Reliability, Safety, and Cybersecurity activities.
He/She will manage project quality deliverables for offer creation projects and field quality of existing offers.
Responsibilities:
On new development:
* Define and deploy quality plans for new projects based on fundamentals: DFSR / FW quality fundamentals and APQP, with special attention to DfSR (design for safety and reliability) to ensure robustness and reliability, working closely with R&D.
* Lead Voice of Customer initiatives and incorporate field feedback and lessons learned.
* Participate actively in defining readiness and completion criteria with Scrum Master and Product Owner.
* Work with Scrum Master to ensure compliance with OLM processes.
* Develop strategies to achieve best-in-class customer experience, managing and mitigating risks.
On products in the field:
* Collect and analyze product quality data, define annual quality targets and initiatives, and ensure the effectiveness of quality improvement activities, including follow-up with global manufacturing plants.
* Establish links with GSC (DIR32 / surveillance), ensuring timely execution and results monitoring.
* Drive resolution and prevention of quality issues using appropriate methods and tools, ensuring proper customer communication in case of issues, product evolution, or withdrawal.
* Conduct risk analysis for non-conformant products or quality issues, decide on delivery stops or derogations, and represent the customer in product squads for continuous improvement.
* Lead root cause analysis, corrective, and preventive actions.
* Support Front Offices and lead cross-functional teams to resolve customer issues.
Skills:
* Master's degree or above in FW or Electrical/Electronics.
* 3-5 years experience in Offer Quality or Quality Assurance.
* Solid knowledge of the entire product lifecycle involving design, industrialization, manufacturing, and supplier quality.
* Strong analytical and problem-solving skills, familiar with methodologies like 8D, FMEA, FTA, with advanced 8D skills.
* Customer-oriented with strong influence and communication skills.
* Experience in FW qualimetry and DfSR.
* Knowledge of feeder automation products and features.
* Experience in Agile methodologies.
What will you get?
We adapt to you:
* Flexible schedule to accommodate personal needs.
* Hybrid work plan supporting work from home.
* Additional vacation days with Holy Pack options.
* Floating Holidays to customize your holiday schedule.
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