OverviewCRM Business Analyst – 5+ Years experienceLocation:
Barcelona, Saint Cugat (onsite work)Salary:
37- 40K Euros per Annum.Employment type – Full timefor CRM roles - Customer has given feedback that CRM to Microsoft Dynamics integration is must and candidates must have Microsoft Dynamics hands on experience.Responsibilities- Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.- Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)- BA will perform analytics part- Understanding of Customer Journey & Processes- As-Is/ To-Be process mapping- Ability to streamline processes- Strong Documentation Management Experience- Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.- Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involvedQualifications- At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE –- Ability to discover and implement new requirements into future design- Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done- Ability to support CRM IT PM to plan development and roll out of new CRM features- Ability to support Product Owner in the agile build and management of the CRM backlog- Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design- Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog#J-18808-Ljbffr