What’s the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.
Reports to the Front Desk Manager.
Your day-to-day Greet all guests upon arrival. Assist guests with luggage to their rooms promptly when checking in and upon checking out. Promote all hotel functions and facilities. Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. Remove trash, papers, cans, bottles, cups, etc., in lobby area. Assist guest with general information when Front Office is not available.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). Polish and clean bell carts daily. Assist guests into automobiles or taxi.
Prevent entrance of unauthorized or undesirable persons. Quickly respond to guest requests in a timely and friendly matter.
What we need from you ·Studies in hospitality or related field. ·2+ years’ experience working in Rooms department. ·Must be fluent in local language and English, additional languages will be highly valuable. ·Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us Room for professional growth in one of the largest hospitality companies. Discounted international room rates. Training programmes and access to IHG’s training tool. Uniform and laundry service. Meals whilst on duty. Private health insurance discount. Kimpton Benefits: our platform with exclusive discounts for employees. Cool work environment and lots of fun!