Customer success manager (eu) (vigo)

Ph3About Parsec /h3 pParsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations likeGartnerandIDCand a winner of numerous awards, including theData Breakthrough Awards,American Business, andBest in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson Johnson, Merck, Toyota, Proctor Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. /p h3The Role /h3 pAs Parsec Automation’s general installed base and recurring revenue footprint continue to grow, we are investing in strengthening and scaling our Customer Success organization. /p pThe bCustomer Success Manager (Europe) /b is responsible for driving customer retention, expansion enablement, and customer value realization across assigned European accounts. This is a highly collaborative, customer-facing role focused on building long‑term partnerships and ensuring customers achieve measurable business outcomes through their investment in TrakSYS. /p pThe ideal candidate brings strong enterprise account management experience, commercial awareness, and the ability to navigate complex customer environments while partnering cross‑functionally with Sales, Professional Services, Product, and Support teams. /p h3Key Responsibilities /h3 h3Revenue Retention /h3 ul liManage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts /li liProactively monitor customer health scores and identify potential risks /li liSupport executive alignment and customer engagement ahead of renewal cycles /li /ul h3Expansion Enablement /h3 ul liIdentify and help qualify expansion opportunities including new sites, capabilities, and services /li liPartner closely with Sales on account planning and expansion initiatives /li liContribute to Net Revenue Retention (NRR) goals within the assigned portfolio /li /ul h3Customer Value Realization /h3 ul liEnsure customers achieve defined operational and business outcomes from their TrakSYS investment /li liTrack adoption, usage, and value realization metrics /li liSupport Value Realization Index (VRI) initiatives and reporting /li /ul h3Customer Engagement /h3 ul liLead structured customer business reviews, including QBRs and executive-level engagements /li liBuild strong multi‑level relationships across customer organizations /li liAct as a trusted advisor and strategic partner to assigned accounts /li /ul h3Customer Success Operations /h3 ul liIndependently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid‑touch accounts /li liMaintain account health visibility and escalation coordination /li liPartner cross‑functionally to support customer initiatives and issue resolution /li liAdhere to established Customer Success processes while contributing to ongoing process improvements /li /ul h3Qualifications /h3 ul li5–8 years of experience in Customer Success, Account Management, or related customer‑facing roles within enterprise software /li liExperience managing complex enterprise accounts with €250K+ ARR /li liDemonstrated success identifying growth opportunities and collaborating cross‑functionally /li liStrong understanding of recurring revenue models and customer retention strategies /li liExcellent communication skills with strong executive presence /li liAbility to manage multiple complex customer relationships simultaneously /li liStrong analytical and organizational skills with a data‑driven mindset /li liExperience leveraging AI tools for research and day‑to‑day productivity /li liProven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams /li /ul h3Preferred/Nice to Have /h3 ul liExperience in manufacturing technology, industrial automation, or MES/MOM software /li liFamiliarity with multi‑site enterprise deployments /li liExperience supporting strategic manufacturing customers in highly operational environments /li liAdditional European language skills are a plus /li /ul h3Benefits /h3 ul liCompetitive base salary and bonus opportunity /li liFlexible remote/hybrid work environment /li liGenerous paid time off and company holidays /li liOpportunity to work with leading global manufacturers and cutting‑edge manufacturing technology /li liCollaborative and growth‑oriented company culture backed by a leading private equity platform /li liCareer growth opportunities within a rapidly scaling global organization /li /ul h3Travel Requirements /h3 pThis role requires meaningful on-site engagement with customers to build strong relationships, support adoption, and drive long‑term partnership success. /p pExpected travel is approximately 30%–50% across Europe. /p /p #J-18808-Ljbffr