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Client operations manager

Málaga
Mojo Estates
Publicada el 16 marzo
Descripción

PbClient Operations Manager /b /ppMojo Estates — House of Mojo /ppLocation: Mijas, Costa del Sol, Spain /ppFull-time | On-site /ppFixed salary + health insurance /ppbr/ppbAbout Us /b /ppHouse of Mojo is a group of companies operating across departments on Spain's Costa del Sol, with 55 employees and headquarters in Mijas. Where most agencies stop at the sale, we provide a fully integrated ownership experience — Mojo Estates, Mojo Rentals, Mojo Capitals, Mojo Sharing, Mojo Cleaning Laundry, Legal, Finance, Marketing, Architect Design Studio, Property Maintenance — and more — all under one roof. Our sales division, Mojo Estates, has a team of +20 Property Advisors serving international buyers. We are winners of the European Property Awards 2025/26 and ranked among the Top 100 Global Agencies. We deliver a structured, advisory-led service that sets us apart in one of Europe's most competitive property markets. /ppbr/ppbWe are growing — and we need someone exceptional to hold it all together. /b /ppbr/ppbThe Role /b /ppThe Client Operations Manager is a new, cross-departmental position created to support /ppthree critical functions: /ppbr/ppb1. Listing Support /b /ppCoordinate property marketing, photography scheduling, seller communication, and document management — freeing our listing team to focus on viewings, valuations and negotiations. /ppbr/ppb2. Buyer Journey Coordination /b /ppSupport our Property Advisors with financial overviews, and client documentation. Coordinate the mortgage pre-approval process between buyers and our partner mortgage brokers — ensuring clients are financially prepared before the property search begins. You are the link between the client, the advisor, and the broker, keeping the process structured and on track. /ppbr/ppb3. After-Sales Client Retention /b /ppOwn the client relationship after completion. You ensure every buyer receives structured follow-up — from onboarding and service introductions to satisfaction check-ins and referral activation. You connect clients to the full House of Mojo ecosystem and turn every sale into a lasting relationship. /ppbr/ppbWho You Are /b /ppYou are systematic and thorough — the kind of person who follows through on every detail without being reminded. You are genuinely warm and empathetic, and you care deeply about the experience clients have with us. /ppbr/ppYou prefer working behind the scenes, making others shine. You are patient, steady, and calm under pressure — multiple deadlines and parallel processes don't rattle you. People trust you because you are consistent and reliable. And above all: you have plenty of Mojo! /ppbr/ppbMust-haves: /b /pp* Exceptional organizational skills — you manage multiple parallel processes without dropping a single thread /pp* Strong written and verbal communication in English (our corporate language) /pp* Proficiency in at least one additional European language (strongly preferred) /pp* Experience with CRM systems and comfort with structured workflows /pp* A genuine interest in real estate, client service, or hospitality /pp* Legal right to work in Spain /pp* Already living close to Mijas, Costa del Sol /pp* Valid driver's license and own car /ppbr/ppbNice-to-haves: /b /pp* Experience in real estate operations, property management, or client success roles /pp* Familiarity with Spanish property processes (NIE, notary, tax obligations) /pp* Background in hospitality, private banking, or wealth management client operations /pp* Familiarity with mortgage processes or financial coordination /ppbr/ppbWhat We Offer /b /pp* Fixed salary and health insurance /pp* 55 great colleagues with 100% Mojo /pp* A central role in one of the most ambitious property operations on the Costa del Sol /pp* Work-life on the Mediterranean — based at our headquarters in Mijas /pp* Professional development within a fast-scaling, multi-department group /ppbr/ppbHow to Apply /b /ppSend your bCV and a 1–2 minute video /b introducing yourself and explaining why this role /ppInterests you to: /ppWe review applications on a rolling basis. The position is open immediately. /p

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