At ING we are looking for Broker Process Specialist
We are looking for a talented and enthusiastic Broker Process Specialist to join our Investment team of Products Tribe (COO Domain)
You will be part of the COO Investment Products Unit Expert, where we aim to develop and control processes of investment products in a simple and efficient manner, while we have a lot of fun!
Within this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes.
You will lead the path to manage our brokerage processes with two main angles to it (1) run existing business from an end-to-end perspective, covering all the different broker angles: IT systems, functionality range for the day-to-day customer transactions, measuring relevant KPIs, process tracking and holding an active connection with business and customer teams to boost broker business.
(As a Broker Process Specialist of the Investment Products unit expert you are responsible of:
Digital Strategy : As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our processes bringing the best experience in the moments of truth.
Data fluency : Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible to obtain operational data, measurement relevant KPIs, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency before and after any implementation.
Agile Delivery : These are some of the qualities that we value the most for this role. Ability to take on the responsibility, steer strategy and realizations based on facts and data.
Proven program management, planning & organizational skills.
Excellent oral and written English skills.
Advanced office, mainly with knowledge in Excel and Power Point;
~ Strong command of written and spoken English.
~ Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Health insurance.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...
We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special mortgage conditions after 6 months working at the bank.
360o care of the employee (physical, mental, social connection & purpose).
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. Job Application Safety Reminder
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