Overview
We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Join our diverse, general team of talented people, and be inspired to grow every day.
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
Role Summary
The Service Engineer Digital Technologies for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets.
Responsibilities
- Serve and maintain laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services.
- Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices.
- Provide phone and remote support to reduce customer downtime.
- Perform root cause analysis in the field or in the business/manufacturing unit.
- Be the local expert and go‑to person for other FSE’s in the region.
- On‑site installation of Imaging Solutions, including configuration of network requirements.
- Deliver accurate reporting, handle and timely submission of Salesforce reports, expenses, stock management and other relevant service documentation/process transactions.
- Work in close collaboration with DP product specialists EMEA, Business Unit and other LBS Field Service team to improve reliability
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