Job Responsibilities:
Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
After-Sales Technical Management (EV Focus)
• Lead and optimize the EV after-sales technical support system across authorized dealers and service partners.
• Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems.
• Act as the escalation point for complex, critical or recurring technical issues.
• Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls.
Quality Control & Continuous Improvement
• Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks.
• Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA).
• Drive continuous improvement initiatives to enhance key quality KPIs: First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc.
Warranty & Quality Cost Management
• Ensure proper implementation of EV warranty policies in compliance with OEM standards and local regulations.
• Review and manage warranty claims to control quality-related costs.
• Regularly report quality and technical performance to regional and HQ teams.
Dealer & Service Network Management
• Define and deploy EV technical and quality standards across the service network.
• Conduct technical and quality audits at dealers and service workshops, following up on corrective actions.
• Support after-sales network expansion and EV capability readiness at new service locations.
Technical Training & Capability Development
• Develop and implement EV technical training programs, including high-voltage safety, battery diagnostics and advanced troubleshooting.
• Coordinate online and on-site training, certification and technical competency assessments.
• Work closely with HQ engineering, quality and training teams.
Cross-Functional & HQ Collaboration
• Collaborate with Quality, Engineering, Customer Care, Parts & Logistics and Sales teams.
• Act as the technical and quality interface between the Spain market and global headquarters.
Qualifications:
Education
• Bachelor's degree or above in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related).
• Quality management training or certifications are a plus.
Experience
• 5+ years of experience in after-sales, technical support or quality management within the automotive industry.
• Hands-on experience with EV OEMs, importers or premium automotive brands is highly preferred.
• Experience in building or scaling after-sales systems in fast-growing markets is a strong advantage.
Technical Skills
• Solid knowledge of EV high-voltage systems, battery, e-motor and power electronics.
• Strong understanding of after-sales quality processes, warranty management and data analysis. xohynlm
• Proven ability to resolve complex technical issues and work cross-functionally.
Languages
• Spanish: Fluent
• English: Professional working level