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Job Location: Madrid, Community of Madrid, Spain
Contract and Hybrid
Summary:
The EMEA Project Manager is responsible for coordinating the delivery of services into Holcim IT projects in his/her region.
Once assigned to a project, he/she is the single point of contact for business stakeholders on this project. He /She is in charge of coordinating all the relevant internal or external contributors to deliver the service that will meet the business requirements.
The main purposes of this position are the following:
* Ensure successful service delivery - SLA achievement and high level of customer satisfaction.
* Make a relevant use of the infrastructure service catalog to answer business needs.
* Communicate appropriately around issues and opportunities – get things done, make things happen.
* Remove all obstacles to Country satisfaction and / or financial performance.
* Open-minded, collaborative and an effective team player.
* Ability to work in a multicultural and multi-located team.
* Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the center of everything he/she does.
* Ability to deal with ambiguity.
* Ability to communicate openly and effectively with many diverse stakeholders, and with external vendors and auditors.
* Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business.
* Strong autonomy.
* Leadership and managerial abilities:
* Demonstrated ability to network in a complex matrix type organization structure.
* Ability to build good working relationships with providers.
* Strong influencing skills and an ability to obtain commitment from key stakeholders.
* Linguistic skills:
* Fluency in English, both verbal and written.
* Other local languages are an asset.
PROFILE REQUIRED
Level of education/qualifications normally required:
* Bachelor’s degree in information technology or related discipline.
* Project management certification.
* Primary: PMP
* Secondary: SCRUM.
* ITIL v3 certified.
Specific work experience:
* Experience working with offshore outsourcing organizations.
* Experience in global roll-out management.
* At least 5 years of experience in the domain (Project Management).
Technical / functional skills:
* Awareness of Operations role and constraints in a worldwide and outsourced IT organization.
* Broad range of Understanding of Services in Cloud (mandatory AWS, Azure and others are an asset)
* Broad range of understanding of Data Centre shared infrastructure (Servers, SAN, Network optimization, Security equipment…) and associated technologies (Cisco UCS, VCE, EMC, HP…).
* Broad range of understanding of ITIL, ITSM and industry best practices.
* Broad range of understanding of management of Infrastructure Waterfall projects and implementation with Agile methodologies.
* Ability to understand and deliver infrastructure services which are provided on a 24x7x365 basis.
* Excellent documentation skills and attention to detail.
* Excellent written and verbal communication skills.
* Broad range of understanding of Google Workspace (mail, calendar, drive, docs, etc).
JOB DIMENSIONS
* Sales, number of people, budget, volumes etc.:
* Participation in Zone and Infrastructure Projects (Kibo as key one).
* Delivery on various project and demands throughout the region and
* Infrastructure services provided on a 24x7x365 basis
* Number of employees to serve in the zone: ~35 000 in EMEA
* Number of servers & systems in the zone: ~5 000 in EMEA
* CAPEX + OPEX management (budget to be defined)
* List of direct reports:
* Key interfaces, stakeholders and relationships:
* I&O Infrastructure Architects located in the same Zone: Collaboration to design solutions to meet non-standard business requirements.
* Zone Build Team: Coordination to perform the build or have it performed by the outsourcer in time regarding business requirements.
* IaaS Manager: Coordination to align build capacity with project priorities.
* Business demand manager: Review of priorities and projects status.
* Zone Operation team and Managed Service Provider: Coordination to ensure transition of new or modified services.
* Zone Process Management team: Continuous improvement of service quality.
* Third party suppliers: Collaboration on business projects when needed.
* I&O PMO & Project portfolio management: following standard guidelines defined by PMO, sharing detailed information about project status, cost, key milestones, project schedule and scope.
* Other support functions: Security, Finance, Procurement and Vendor Management.
Seniority level
* Seniority levelMid-Senior level
Employment type
* Employment typeContract
Job function
* Job functionInformation Technology
* IndustriesIT Services and IT Consulting
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