Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Marketing Cloud Service Lead.
The Service Lead in Omega’s Marketing team is a role focused on managing a service in the most efficient way possible.
Share with the service team the client’s vision, goals, and expectations.
When there is a dedicated team, assign and oversee their tasks, managing workload, vacations, and absences during the service.
Manage service progress, ensuring that timelines, scope, and budget are met.
Facilitate change requests to ensure that all parties are informed of any impacts on schedule and budget.
Provide visibility of service progress to the client and the CSM;
Oversee all incoming and outgoing service documentation.
Lead problem resolution related to service evolution.
Strive to ensure client satisfaction with the service.
Ensure service objectives are met;
conduct post-service evaluations to identify successful and unsuccessful elements.
Responsible for sending the client satisfaction survey regarding the service.
Support presales activities for assigned accounts: solution design, estimation, planning, and assumptions.
Team and Training
At least 4 years of experience as a Salesforce Consultant or similar role.
Experience working with Agile methodologies.
Intermediate-High Level of English (reading, writing, listening and speaking)
Permanent contract.
Home Office. You decide and we support you.
Health insurance.
Professional development: Omega CRM, a Merkle Company, is a integral digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #