About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think "Stripe for Travel". By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, we empower companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the Job
We are seeking an experienced Customer Service Representative to join our Customer Service Team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations.
Key Responsibilities
* Handle emergency and urgent customer inquiries via phone, email, and chat
* Resolve escalated issues and provide timely, effective solutions
* Coordinate with internal teams, hotels, and partners to address travel disruptions
* Maintain accurate records and documentation of incidents and resolutions
* Monitor and track emergency cases to ensure resolution within SLA
* Contribute to process improvements for the Emergency Team
* Support junior team members and provide guidance during high-pressure situations
Our Ideal Candidate
* 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
* Strong problem-solving and decision-making skills under pressure
* Excellent communication and interpersonal abilities
* Proficient with Microsoft Office and customer service tools
* Ability to multitask in a fast-paced, high-stress environment
* Detail-oriented and highly organized
* Experience handling escalations and urgent cases
* Business English plus additional European languages required
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
* Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
* World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we're equipped to scale our ambition globally.
* Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
* Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
* AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you'll be part of a team that’s building a category-defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
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